JOB DESCRIPTION

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development.  Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

We are a growing organization building on our success to find a motivated TAC Manager to enrich and elevate the customer experience. The ideal candidate is extremely versatile in a variety of technologies, is always eager to adopt and learn about new technologies and focuses on efficiency improvements for all Meriplex’s offerings. Meriplex is seeking an ambitious, energetic, and highly motivated individual who has a strong desire to work for a growing company, with significant responsibility, autonomy, and development potential.

Make your mark at Meriplex by being the best at what you do.  Here’s how to make an impact:

• Guarantee customer success by ensuring engineer KPIs are easily attainable and predictable.
• Ensure accurate incident tracking and encourage proactive tasks with constant engagement with the customer.
• The TAC Manager will rely on Team Leaders to ensure accurate data on inventory, infrastructure and incidents are being accurately reported, monitored, and maintained.
• The TAC Manager will work closely with the Director of Operations on the utilization of reporting and feedback tools, as well as industry-standard PSA and RMM tools.
• Assist Team Leads in the maintenance and improving knowledge of customer applications, infrastructure, and business processes.
• Assist the Director of Operations and Sales Executives in identifying opportunities for improvement to business processes and the hardening of security for all customers.
• Assist the Director of Security and Compliance by ensuring security incidents efficiently make their way to the Security Team.
• Collaborate with the Sales Teams on the design and build of new service and solution offerings.
• Continually collaborate via regular team meetings with Operations, Sales, and Procurement to ensure operational deficiencies are addressed.
• Work with the Contract Administrator and Finance to ensure that the accuracy of billing and agreements meets Meriplex standards.

Let’s work together to succeed together! Experience with the following technical areas is a good start:

• 3-5 years of IT Management Experience
• Advanced knowledge of MS Word, MS Excel, PowerPoint, and MS project
• Experience with ConnectWise or other network ticketing systems
• Knowledge and experience with network processes

Some experience in the following areas will serve you greatly in this role:

• Prior Telecommunications and/or IT infrastructure experience
• Familiar with voice and data service types
• Exceptional verbal and written communication skills
• Strong interpersonal skills
• Able to motivate and influence people
• Excellent client management/resolution skills
• Self-motivated, team player
• Able to work with minimum supervision
• Demonstrated advancement in responsibility

Work Schedule/Travel – Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule and take after-hours calls due to work volume and proposal deadlines are a must.

We value both education and experience equally – While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference – Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.

If you are interested in joining our team, please email your resume to: hr@vermasystems.com

Verma Systems is currently seeking an experienced Systems Administrator II to work in a challenging customer-support environment. The role would involve performing scheduled maintenance of customer infrastructure, monitoring customers network performance, and providing overall IT support for customers.

The ideal candidate will have a solid understanding of networking, advanced Microsoft Server OS knowledge, and at least 5 years’ experience. Cisco, Fortinet, Router and Firewall, VCP, MCITP, MCSE, and CCNA experience and/or certification a plus, but not required. Competitive salary & benefits package.

Desired Technologies and Experience:

• Veeam Backup and Replication
• Barracuda Backup Services
• Zerto Disaster Recovery
• Advanced Cisco Routing and Switching (CCNA, CCNP)
• Wireless Networking Surveying and Planning
• Fortinet Firewall, Switch and Wireless design and implementation (NSE4+)
• HPE / Dell Storage and Storage Configuration and Maintenance
• VMWare Horizon, vSAN and hypervisor advanced design and management
• Microsoft Windows Server (2013-2019)
• Azure Active Directory and All Office 365 Business Tools and Services

If you are interested in joining our team, please email your resume to: hr@vermasystems.com

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development.  Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

We are a growing organizing building on our success to find motivated Technical Engineers to enrich and elevate the customer experience. For this role, you should have a complete perspective on the various components of computer systems and service delivery. Ideally, you will have proven experience in leveraging your cross-functional expertise in diagnosing, troubleshooting, and resolving network issues involving network configuration, software installation and upgrades.  In our hierarchy of roles the Engineer is above that of an Administrator and is starting to either have a specialist skill set or is highly proficient in multiple areas.  The Technician Engineer must possess excellent analytical and problem-solving skills as well as exceptional verbal and written communication skills.

Make your mark at Meriplex by being the best at what you do.  Here’s how to make an impact:

• Possess a results driven mindset while maintaining professionalism under high pressure while serving as the escalation point for complex technical issues.  We look to this role to be the first call to action when a customer needs our support during these outside of traditional hours shifts.  This role will have KPIs and success metrics like other positions within Meriplex, however, the successful candidate will want to not only achieve those but exceed the deliverable.   
• Maintain accurate history and status of issues in ConnectWise ticketing system.  Manage tickets and perform follow up with internal/external organizations regarding client related issues.  Set your team up for success.  Nobody likes to be left in the dark.  We are a data focused organization, candidates who have an expectation of leaning into the data/documentation to analyze where we can excel will be successful at Meriplex.
• Interaction with key stakeholders helping to drive projects through the finish line and onward to improve customer experience. Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and collaboration with colleagues. Internal partnerships are how we provide a total IT solution to our customers.  We have a quarterly employee incentive program that highlights this as one our core common values.  If you receive all four elements of this recognition you could receive $10,000!
• Successfully provide various levels of support for customer networks across multiple technologies and vendors including but not limited to: RMM tools, VMware ESX/ESXi 6.x, Enterprise Cloud Backup Solutions, Zerto, Network Infrastructure Services (TCP/IP, DNS, DHCP).
• Potentially partner with leadership to rework SOPs for new updates and change controls to ensure we are following a unified response.  What can we say?  We like structure.

Let’s work together to succeed together!  A minimum of 6 years of experience with the following technical applications is a good start:

• Windows 7 (and up) – must be able to install, configure and maintain
• Microsoft Server OS – all versions – advance to expert knowledge
• Microsoft Azure
• Office 365 – multiple applications
• Microsoft Exchange Server – all versions
• Microsoft SQL Server
• Microsoft Endpoint Manager
• Hyper-V / VMware experience

Networking platforms:

• Setting up firewalls, configuring rules, site-to-site VPNs
• IP addressing, subnet masks, and VLANs
• DHCP, DNS, NAT

About 6 years of experience in the following areas will set you up to speed through your interview process in this role:

• Data Center, Help Desk, or Technical Support Experience; value candidates that have mid-enterprise or internal IT support at larger organizations
• Familiarity with Structured Cabling and Network Wiring
• Demonstrated experience with Cisco Routers, switches, and peripherals
• Understanding of DNS

Work Schedule/Travel – Standard Meriplex business hours of 8:00 AM to 5:00, however, shifts for this role can be schedule between the hours of 7 AM – 7PM local time. Travel may include up to 25% to the various Meriplex locations across the U.S but is not expected to be a regular occurrence.

We value both education and experience equally – While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference – Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.

If you are interested in joining our team, please email your resume to: hr@vermasystems.com

Elevate your sales career by joining a thriving company in the tech industry! Meriplex is searching for a driven Account Manager to maintain and build upon existing customer relationships to sell and upsell across their organization. This role is responsible for relationship building and learning the client’s needs and technical landscape to create targeted sales initiatives. This person utilizes a high level of working knowledge of Meriplex products, technology, and services to act as a SME to their assigned customers.

Meriplex is a managed technology solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. As a trusted partner, we deliver business-driven solutions that provide the scalability and support needed to power growth for organizations.

In this position, you will:

• Responsible for providing excellent customer services to all assigned customers which is measured in the team and individual scorecard dashboards.
• Perform successful negotiations for competitive solution renewals and proposals highlighting Meriplex strategy of mutual business value.
• Proactively performing multiple customer outreach and sales activities with an understanding that the majority of your time will be spent in front of customers; face-to-face or virtually.
• Utilize CRM to provide accurate, timely, and detailed forecast funnel of opportunities to meet and exceed monthly, quarterly, and annual revenue goals.
• Interact with key stakeholders to ensure renewal and/or drive new sales through the finish line.
• Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and respect for colleagues.
• Develop and maintain a high level of working knowledge about Meriplex products, services, and solutions.
• Active participant in training sessions targeted at the sales team.

Knowledge, Skills, and Abilities:

• Hunger to meet and exceed your goals through strategic planning and superior relationship management.
• Comfortable with highly visible funnel management and closed opportunities scorecard dashboards.
• Proactive nature to develop business opportunities independently.
• Proficient at handling escalated and/or elevated customer negotiations with professionalism.
• Excellent spoken and written communication, interpersonal, and relationship building skills.

Education, Experience, and Certifications:

• Bachelor’s degree from an accredited university/college preferred.  Degree in Sales, Marketing or related field highly preferred.
• Experience with SDWAN highly preferred.
• 5+ years of B2B sales experience required.
• 3+ years of WAN, Managed Services, Professional Services, and Unified Communications network and consulting sales experience required.

Work Schedule/Travel:

• Standard Meriplex business hours of Monday – Friday 8:00 AM to 5:00 PM
• Estimated 25% travel required.

Benefits & Pay:

As a full-time Meriplex employee, you will receive benefits and competitive pay. You will become eligible for the following benefits after 30 days plus the 1^st of the month:

•  Cigna PPO and HSA plans.
•  Dental (including orthodontic coverage) and vision plans.
•  Employer Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Cigna medical plan with HSA.
•  Healthcare and Dependent Care Flexible Spending Accounts (FSA).
•  401(k) with 100% employer match up to 3% after 90 days.
•  Employer paid Basic Life, AD&D, short-term and long-term disability insurance.
•  Employee Assistance Program.
•  Paid-Time Off.
•  Voluntary benefits include: critical illness, hospital indemnity, accident insurance, legal services.
•  Expected Compensation $75,000 + uncapped commission + benefits.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Physical Demands:

Sedentary Work – Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

If you are interested in joining our team, please email your resume to: hr@vermasystems.com