Do you want to be a part of the first nationwide managed technology solutions provider? Elevate your sales career by joining a thriving company in the tech industry! We a looking for an ambitious Strategic Consultant in the New Orleans area to seek out new customers to grow our client base. In this position you will create targeted sales initiatives by building relationships with potential customers and learning their technical landscape. Five years of managed services and new customer acquisition experience is recommended. With uncapped commission in a growing company, the earning opportunities are endless.

JOB DETAILS

In this position, you will:

• Possess a results-driven mindset to proactively develop business opportunities independently.
• Proactively perform multiple customer outreach and sales activities with an understanding that most of your time will be spent in front of customers; face-to-face or virtually.
• Interact with key stakeholders to drive new sales through to the finish line.
• Utilize CRM to provide accurate, timely, and detailed forecast funnel of opportunities to meet and exceed monthly, quarterly, and annual revenue goals.
• Maintain an accurate and timely pipeline for reporting including management of customer/client data.
• Set your team up for success with proper hand-off of new logo customers to an Account Executive.
• Develop and maintain a high level of working knowledge of Meriplex products, services, and solutions.
• Actively participate in training sessions targeted at the sales team to maintain a high level of working knowledge about Meriplex products, services, and solutions.
• Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and respect for colleagues.
• Assist with company-wide marketing programs.

Knowledge, Skills, and Abilities:

• Hunger to meet and exceed your goals through strategic planning and superior relationship management.
• Demonstrate strong interpersonal, oral, visual, and written communication skills.
• Possess a strong desire to continuously learn more.
• Confidently demonstrate your leadership skills.

Manage time efficiently, meet personal goals, and work effectively with other members of the team.

If you are interested in joining our team, please email your resume to: hr@vermasystems.com

The Senior Systems Engineer acts as the top tier of support for Meriplex’s Technical Assistance Center(TAC) and reports to a TAC Manager. In addition to working within the TAC’s ticketing system to resolve Level 3 end user issues, this role acts as the escalation point for the L3 team. They are responsible for overseeing the completion of low-level customer projects to ensure all timelines, deployments, and installations are executed correctly. The person in this position is responsible for an array of high-level issues ranging from delivering advanced server support and design to presenting key reports to C-level customer leadership.

JOB DETAILS

 Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

     Key Responsibilities:

• Network and design architecture expert.
• Perform technical equipment installations at customer sites.
• Execute the deployment, installation, and architecture of networks.
• Provide advanced support to the entire customer environment.
• Provide proactive maintenance of client network environment.
• Act as escalation point for all other teams.
• Offer mentorship and education to fellow team members.
• Advise and educate the customer on their system while making product recommendations for the future.
• Prep reports to be presented to the customer to enhance understanding.
• Utilize Microsoft Visio and documentation toolset to build out customer technical environment for all teams to use to support the customer.
• Standardize SOPs for all support for the entire customer environment.
• Manage and maintain customer documentation.
• Provide advanced Office365 support.
• Deliver network-wide VPN access support.
• Provide advanced Microsoft server support and design.
• Offer advanced VMware support.
• Perform advanced firewall administration.
• Supply multifaceted authentication (MFA) support.
• Provide advanced support on MS Azure environments.
• Provide advanced support on MS Exchange servers.
• Manage advanced wireless environment.
• Manage advanced backup and replication solutions and storage devices.
• Provide advanced VoIP support.

     Knowledge, Skills, and Abilities:

• Act as a team leader, providing guidance and instruction to those in the TAC.
• Help to distribute workload across team members to provide the highest level of customer experience.
• Advise customer equipment lifecycle requirements.
• Act as technical advisor on customer QBRs.
• Work in tandem with Meriplex sales department to provide insight on customers’ technical needs.
• Create clear and concise presentations to be understood by all levels of customer leadership.
• Ability to explain complex topics to a technical and non-technical audience.
• Oversee the timelines, deployment, and vendor management of small projects.
• Communicate the cost and general budgetary observations to the customer as needed.
• Make product suggestions to customers.
• Advanced knowledge of Microsoft 365 applications.
• Understanding of advanced technical triage methodologies.
• Advanced TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
•  Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.
• Advanced Switching/Routing/Wireless/Firewall knowledge.
• Advanced MS Azure knowledge.
• Advanced SAN knowledge.
• Advanced VoIP knowledge.

     Preferred Education and Experience:

• Prior MSP proactive support experience, highly encouraged.
• Security certification.
• VMware VCP/VCTA/VCAP certification.
• MCSE.
• MCSA.
• SAN certification.
• Cisco certification.
• Vendor VoIP certification.
• Azure certification.
• Microsoft 365 certification.
• Superior reading, writing, and communication skills.
•  Intermediate knowledge of network concepts, devices, and best practices.

Physical Demands:

Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

If you are interested in joining our team, please email your resume to: hr@vermasystems.com

We are a growing organization looking for a motivated Systems Engineer to enrich and elevate the customer experience.  The Systems Engineer works as a member of the Professional Services team, dedicated to executing IT infrastructure projects for Meriplex customers.  This role primarily centers on migrations involving Windows Server, Exchange, Office365, and installation/upgrades of VMWare environments.  Additionally, it encompasses server, application, and desktop virtualization, catering to the IT needs of small to large businesses.  Given the diversity of networks and clients this role engages with, it requires adaptability, sharp analytical skills, and proficiency in tackling intricate challenges.  The Systems Engineer must possess excellent analytical and problem-solving skills as well as exceptional verbal and written communication skills.

JOB DETAILS

 Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Interact with key stakeholders to drive projects to the finish line and onward while improving the customer experience. Build and maintain rapport and trust within the organization through frequent communication, responsive ownership of deliverables, and collaboration with colleagues. Internal partnerships are how we provide a total IT solution to our customers.
• Maintain accurate history and status of issues in the ConnectWise ticketing system. Set your team up for success by managing tickets and performing follow up with internal/external organizations regarding client-related issues.
• Successfully deploy various technologies from multiple vendors including but not limited to: RMM tools, VMware ESX/ESXi 6.x, Enterprise Cloud Backup Solutions, Zerto, and Network Infrastructure Services (TCP/IP, DNS, DHCP).
• Possess a results-driven mindset while maintaining professionalism under high pressure, serving as the escalation point for complex technical issues. This role will have KPIs and success metrics like other positions within Meriplex. The successful candidate will want to not only achieve those KPIs but exceed them.
• Potentially partner with leadership to rework SOPs for new updates and change controls to ensure we provide a unified response.

Let’s work together to succeed together! A minimum of 5 years of experience with the following technical applications is a good start:

• Windows 7 (and up) – must be able to install, configure, and maintain
• Microsoft Server OS – all versions – advance to expert knowledge
• Microsoft Azure
• Office 365 – multiple applications
• Microsoft Exchange Server – all versions
• Microsoft SQL Server
• Hyper-V / VMware experience

Networking platforms:

• Setting up firewalls, configuring rules, and site-to-site VPNs
• IP addressing, subnet masks, and VLANs
• DHCP, DNS, NAT

About 3 years of experience in the following areas will set you up to speed through your interview process in this role:

• Data Center, Help Desk, or Technical Support Experience; we value candidates that have mid-enterprise or internal IT support experience at larger organizations
• Familiarity with Structured Cabling and Network Wiring
• Demonstrated experience with Cisco Routers, switches, and peripherals
• Understanding of DNS

Work Schedule/Travel

Standard Meriplex business hours of 8:00 AM to 5:00 PM, however, shifts for this role can be schedule between the hours of 7 AM – 7PM local time. Travel may include up to 50-75% to the regional Meriplex locations and travel will be reimbursed.

We value both education and experience equally – While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference – Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, and referral bonuses.  We have a quarterly employee incentive program that highlights our core common values. If you receive all four elements of this recognition you could receive $10,000!

If you are interested in joining our team, please email your resume to: hr@vermasystems.com

What it takes:

• Willingness to work with external customers as well as our internal departments and employees to ensure effective troubleshooting and problem resolution… We have each other’s back.
• A wide variety of skills, and the ability to identify, troubleshoot, and resolve problems in a wide variety of environments… After all, we are growing.

• Excellent written and verbal communication skills, great time management skills, and the ability to manage complex data and technical documentation… Set your team up for success. Nobody likes to be left in the dark.
• Must be able to work on-call, after-hours, and Holidays periodically… Remember, we are here to provide excellent customer service.

Let’s work together to succeed together! A minimum of 1 year of relevant industry experience in some of the following areas is a good start (the more the better):

• Solid Working knowledge of Apple devices, Macbooks, and IOS.
• A solid understanding of the necessity for, and practice of, basic network, server, workstation, and end user security, and multi factor authentication methods.
• Supporting, managing, troubleshooting, and resolving first and second level service requests with the appropriate level of urgency and professionalism across a wide variety of technical environments.
• Direct and indirect contact with customers, vendors, and staff.
• Proper management of workflow using research, documentation, RMM tools, ticket system, and communication.
• The ability to effectively communicate technical information using written and verbal communication skills.
• Working knowledge of installing, configuring, and troubleshooting Windows Operating Systems (servers and workstations).
• Working knowledge of Remote Desktop and VPN configuration and usage.
• Installation and maintenance of a wide variety of applications on servers and workstations.
• Working knowledge of Microsoft Office 365 applications and licensing, including OneDrive, SharePoint, and Teams.
• Working knowledge of teleconferencing applications such as Zoom, Skype, and Teams.
• Installation, configuration, and troubleshooting of network printers and scanners.
• Installation and troubleshooting of peripheral hardware such as docking stations, printers, mice, keyboards, and monitors.
• Working knowledge of Active Directory.
• Support and management of Microsoft Exchange 2010, 2013, 2016 and 2019.
• Working knowledge of TCP/IP/DHCP and DNS.
• Experience monitoring for, and responding to, server and network outages.
• Basic knowledge of phone system maintenance and configuration.

Experience in the following areas and certifications will serve you greatly in this role:

• Apple Certified Support Professional.
• Comp TIA A+ certification.
• Microsoft 365 Fundamentals certification.
• Working knowledge of basic network concepts, devices, and best practices.
• On-premise and cloud backup technologies.

Work Schedule/Travel – Shifts for this role will be scheduled between the hours of 6 AM and 6 PM. In addition to the normal work shifts, you must periodically be able to work on-call, after-hours, and holidays. Travel may include up 10% to the various client locations across the U.S. The primary work location will be in Baton Rouge,LA with an occasional requirement for on-premise client support. You must have a valid driver’s license, reliable motor vehicle with valid proof of insurance. You must also be able to lift up to 40 pounds.
We value both education and experience equally – While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.
The Meriplex Difference – Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.
If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the R.O.A.R. award:
Internal Partnerships
Innovative
Transformative Operations
Excellent Customer Service

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

If you are interested in joining our team, please email your resume to: hr@vermasystems.com