An important message from Verma Systems President Mitch Verma
Verma Systems Customers,
As local, state, and federal responses to the Coronavirus continue to evolve, we at Verma Systems wanted to reach out and let you know that we have contingency plans in place for our Help Desk and Engineers to continue to support you. We are prepared to provide the same level of support you are accustomed to receiving during normal operation.
We value the close relationship we have with each of our customers and have a deep awareness of the importance of our technology solutions for your business’ success. We would like to share a few things we are doing internally to ensure continued service excellence.
Help Desk and Service
Verma System’s cloud-based phone system allows our teams to respond to calls regardless of physical location, and we use various cloud-based collaboration solutions. Most importantly, our monitoring, remote access, and ticketing systems are cloud-based and globally accessible.
We will be increasing the number of support staff answering calls and inputting support requests during this time to ensure we are responding in a manner that exceeds our customers’ expectations. If you need assistance, please call (225) 296-0399.
Verma Systems will continue its on-site support for our customers. However, due to the circumstances, there may be slight delays in scheduling these visits.
Verma Systems will also be providing continued updates on our operations and will notify customers of any changes as quickly as possible. We will be reaching out to our contract customers shortly to assist in developing a remote-worker strategy. We wish you and your families the best during this time. Please do not hesitate to contact us with any questions or concerns.
President, Verma Systems, Inc.